Returns Policy

Only limited Goods may be returned to receive a credit note or refund and will be subject to the
following:

• All Goods being returned must be unused, in perfect condition, in their original packaging (including protective packaging) and must be returned to Renoarts within 30 days ofpurchase at the Customers expense.
• All returned products must be in their original, unused and uninstalled condition, including in their original packaging (including protective packaging); and all packaging must be free of writing, postage labels and damage.
• Such Goods restocking fees of a minimum of 20% which will be deducted from the refund to the Customer at Renoarts discretion.
• Please do not apply postage labels directly to a product’s packaging. All products should be returned in a separate postage bag or box.
• All returned products should be posted to 25B Lorien Place, East Tāmaki, Auckland 2013
• We do not accept returns for change of mind on clearance or sale items, or special-order items.
• We do not offer exchanges on change of mind returns. Please place a new order for all new items. At the time of making your return, you may request a credit note after restocking fee deducted instead of a refund on your returned item. That credit note can be put towards the cost of your new item.
• On receipt of your returned product to Renoarts, we will undertake a quality check of the product. Where the product and its packaging are in their original, unused and undamaged condition, we will:
• (i) process your refund to the card on which payment for the product was originally processed, or issue a credit note within 14 days of receiving the product at Renoarts warehouse; and
  (ii)notify you by email once your claim has been processed. Where a product or its packaging is found to be damaged, has been installed, or is otherwise not in its original condition, that product will not be eligible for a full refund. The product may still be eligible for a partial refund. In such a circumstance, the customer can elect to either:
  (i)receive a partial refund or credit note; or
  (ii)have the product returned to the customer at the customer’s cost.
• If you would like to return an item, please get in touch through the contact us page.